Stephanie Trowbridge serves as the Interim Assistant Vice President Director for Academic Technology and Information Technology Customer Services.

She holds an MS in Project Management and BA in Management Information Systems.  Stephanie has worked at Northeastern for more than 20 years in the many areas of Information Technology that support teaching and learning. This experience has enabled her to create an agile academic technology group that continues to evolve and innovate as the needs for teaching and learning change​. Her overall focus is on Customer Experience (CX) that encompasses all touchpoints and interactions with Information Technology Services.

Academic Technology Services (ATS) staff offer consultation and support to those creating online content or incorporating flipped or active classroom techniques into their on-ground courses. ATS maintains and administers University-wide software, tools, and services that support teaching and learning such as Blackboard, Blackboard Collaborate, Poll Anywhere, Tegrity, Captivate, Voice Thread, Digication, and Articulate360. We also provide digital media technology services to help faculty create engaging and multimodal content. ATS staff provides walk-in support, scheduled consultation, and training in various formats to help faculty understand the functionality and application of teaching and learning technologies.

Customer Services is the front line to all services and technology one needs to learn, teach and work at Northeastern.  Support is available 24 hours by calling X4357 or by emailing [email protected].  Chat is available from 8 to 6pm daily.

www.northeastern.edu/ats
https://web.northeastern.edu/nle/
https://www.northeastern.edu/its/